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Frequently Asked Questions

ORDERING DEADLINES FOR christmas HOLIDAY DELIVERY

Domestic Orders

Sunday, 15th December - Last day for FedEx Ground and UPS Ground

Saturday, 14th December - Last day for UPSMI Domestic

Tuesday, 17th December - Last day for FedEx Express Saver

Tuesday, 17th December - Last day for USPS Priority

Tuesday, 17th December - Last day for 2-Day shipping - FedEx and UPS

Friday, 20th December - Last Standard Overnight - FedEx and UPS

Tuesday, 17th December - Last chance for Overnight Saturday Delivery before Xmas - FedEx and UPS


International Orders

Monday, 2nd December - USPS First Class International

Friday, 6th December - UPSMI International

Friday, 13th December - APC International

Friday, 13th December - USPS Priority International

Friday, 13th  December - FedEx Priority/Economy


What is your shipping Policy?

Worldwide shipping with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

Cart Total From

To

Standard Shipping*

2-Day Shipping*

Overnight Shipping*

International Shipping Charge*

$0.00

$49.99

$5.99

$7.99

$14.99

$11.86

$50.00

$74.99

$9.99

$11.99

$19.99

$21.24

$75.00

$99.99

$14.99

$14.99

$23.99

$24.99

$100.00

$149.99

$18.99

$21.99

$29.99

$33.74

$150.00

$199.99

$21.99

$27.99

$34.99

$37.49

$200.00

$999.00

$49.99

$74.99

$99.99

$62.49

$1,000.00

Plus

$99.99

$149.99

$199.99

$124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

  • Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
    • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
    • Crate for MetalPrints over 40x60 $20.00 (required)
  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
  • Any Freighting Fees may be billed to the fulfillment artist separately after processing your order. Please contact us for freight fees before the order is placed.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

  • If you reside outside of the continental United States, including Alaska and Hawaii, please contact us regarding your shipping preferences.
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • We are not responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and can be quoted via contacting us.


What is your Policy on Returns/Exchanges/Refunds?

We do not accept returns.  All sales are FINAL.

Our policy here at Robert Shugarman Photography, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.


How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/robertshugarmanphotography/

Facebook: https://www.facebook.com/robertshugarmanphotography/

Twitter: https://twitter.com/rshugarmanphoto

Pinterest: https://www.pinterest.com/robertshugarman/


PRIVACY POLICY 

Robert Shugarman Photography is sensitive to concerns that personal information collected from its customers (“you” or “your”) be handled respectfully and appropriately.  This Privacy Policy (the “Policy”) discloses the privacy practices for Robert Shugarman Photography and applies solely to information collected by the web site robertshugarmanphotography.com including any related domains and subdomains (the “Site”). This Policy is intended to notify you of the following: What personally identifiable information Robert Shugarman Photography collects from you through the Site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.  

What Information Is Collected? 

Internet Traffic Data 

Internet traffic data includes but is not limited to internet service provider information, collection of IP addresses, entry and exit pages, various operating systems and other such information.  We collect no personally identifying information through this process, and it is used to help analyze user traffic with respect to various services available through Robert Shugarman Photography to allow for a more customized and enjoyable user experience. 

Cookies 

We use “cookies” on these Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you do not have to log in a password more than once, thereby saving time and improving efficiency while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our Site. 

Personal Information 

Robert Shugarman Photography must collect some information from you (“Identifier Information”) to allow you to use and access services, products and materials.  Identifier Information is only collected by your personally providing such information to Robert Shugarman Photography via e-mail, by phone, or otherwise through Robert Shugarman Photography’s website pursuant to making a purchase or requesting service. 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on the Site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent or otherwise share this information with any other individual or business entity, except as reasonably necessary to provide products, materials, or services to you. We will use your information to respond to you, and will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Google Analytics Tracking 

This Site uses Google Analytics to gather data for statistical and market research purposes. The collected data shall remain anonymous. You can view Google’s Data Use Policy here: https://policies.google.com/privacy?hl=en   

Your Access to and Control Over Information 

You may opt out of any future contacts from us or request that we discontinue sending of email and other communications at any time at any time by contacting us at rsp@robertshugarmanphotography.com. 

Security 

We take precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline. 

Wherever we collect sensitive information, that information is encrypted and transmitted to us by secure servers. We have included common indications of such secured features when appropriate such as a closed lock icon at the bottom of your web browser. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

Registration 

In order to use these Site, a user may complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.   

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (such as your name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.  

Third Parties 

Please be aware that some of our business partners may use cookies or other methods of tracking and targeting use on our site (advertisers, for example).  However, we have no access to or control over these cookies and this Privacy Policy does not extend to such third parties. Please be aware that we are not responsible for the content or privacy practices of such other Site. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Identifier Information.   

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore whether or not to disclose information sought by such surveys or contests. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 

Updates 

Our Privacy Policy may change from time to time and all updates will be posted on this page.   

If have any questions about this Privacy Policy, you may contact us via email at support@robertshugarmanphotography.com.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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